Agriculture Support Specialist - Three Rivers, MI

Location: Three Rivers, MI
Type of Employment: Full Time

GreenMark Equipment LLC., a John Deere dealership network in Southwestern Michigan and Northern Indiana, has been providing sales and service to farmers, commercial business, large property owners and homeowners. GreenMark Equipment has been built on quality products, competent employees, quality service and competitive prices.

Are you a passionate and have experience in the agriculture field? Do you also have experience providing top-notch customer service? If you answered yes, then we want you to apply!

Precision Agriculture Support Specialists are key to solving customer concerns and providing solutions. That’s why GreenMark offers the following benefits and resources:

  • Health insurance starts on your first day of employment
  • 401k with company match
  • Paid Holidays
  • Paid Time Off
  • Tool discounts
  • Competitive wages
  • Company paid uniforms
  • Continued training through John Deere
  • Advancement opportunities
  • Employee discounts

Purpose:

Responsible for monitoring incoming customer and dealer personnel calls with the intent of quickly addressing questions and precision ag equipment problems to minimize machine, technology, or digital solution downtime.

Responsibilities

  • Monitor incoming calls to the Support Center and quickly and accurately resolve common data, digital and embedded solution questions, and errors
  • Perform remote diagnostics using Remote Display Access (RDA)
  • Develop strong relationships with appropriate individuals in sales and service departments for ticket escalation as needed
  • Leverage Operations Center and connected apps to review and edit customer data
  • Abide by company data privacy policies
  • Quickly and accurately document and communicate summaries of actionable recommendations
  • Analyze call and ticket data to provide training recommendations on frequently asked questions
  • Maintain a positive and professional working relationship with peers, management, and support resources with commitment to teamwork and exemplary customer service
  • Actively engaged in employee and customer training
  • Support activities aligned with sales, development, and growth of the Integrated Solutions team and initiatives
  • May work flexible hours, including evenings and some weekends

Experience, Education, Skills, and Knowledge

  • 2+ years’ experience in an agriculture-related role
  • Dealership Service or Integrated Solutions or other related work experience preferred
  • Experience using standard desktop load applications such as Microsoft Office and internet applications
  • Experience meeting or exceeding customer service expectations
  • Experience analyzing and interpreting data and reports
  • Ability to operate with a solutions approach and identify existing/emerging customer needs
  • Ability to manage a fast-paced environment
  • High school diploma, GED, or equivalent experience required; Associate degree preferred


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