Service Writer - Union, MI

Location: Union, MI
Type of Employment: Full Time

GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.

GreenMark offers the following benefits:

  • Excellent health benefit package begins 1st day
  • Paid Holidays
  • Paid Time Off
  • 401k with company match
  • Tool discounts
  • Company provided uniforms
  • First shift work schedule
  • Career stability
  • Overtime available
  • Efficiency and team bonuses
  • Referral bonus up to $3700
  • Company paid training

Training and Growth:

GreenMark prides itself on exceeding John Deere’s yearly training goals. Our teams are provided with top-notch training and are the best in the industry. Training is conducted either online, in person or at a John Deere training facility. If you want to be one of the industry’s best, it’s time to come to a company that wants you to be the best!


Assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.


  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
  • Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager 
  • Updates customer profiles using equipment, hours, or other information from the customer work order
  • Maintains service accessories and supplies and prepares replacement orders
  • May prepare Service Technician labor performance, productivity, and efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
  • May participate in Service EDUCATE Training programs required for the development of skills and knowledge
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Maintains knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

  • Experience working in a service department
  • Experience with basic accounting practices
  • Experience with basic computer functions
  • Experience working cooperatively in a team environment
  • Experience communicating effectively
  • High School Diploma, GED, or equivalent experience required; Associates degree preferred

Back To Listings Apply Now