Turf Service Manager - Mishawaka, IN

Location: Mishawaka, IN
Type of Employment: Full Time

GreenMark Equipment LLC., a John Deere dealership network in Southwestern Michigan and Northern Indiana, has been providing sales and service to farmers, commercial business, large property owners and homeowners. GreenMark Equipment has been built on quality products, competent employees, quality service and competitive prices.

Are you a technician with turf, automotive, or small engine repair experience? Do you also have management experience in a service department? If you answered yes, then we want you to apply!

Turf Service Managers are strong leaders that can lead, train and develop a group of technicians. That's why GreenMark offers the following benefits and resources:

  • Health insurance starts on your first day of employment
  • 401k with company match
  • Paid Holidays
  • Paid Time Off
  • Tool discounts
  • Competitive wages
  • Company paid uniforms
  • Continued training through John Deere
  • Advancement opportunities
  • Employee discounts

Purpose:

Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with development of department personnel.

Responsibilities

  • Communicates, enforces, and monitors service department processes to ensure customer satisfaction
  • Creates annual location service department goals and budget, in alignment with the organizations financial and operational objectives
  • Executes service department marketing plan with the direction from corporate service manager and marketing manager
  • Coordinates customer clinics, field days, and related promotional events
  • Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
  • Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Manages recruiting, staffing and employee development activities for employees reporting to this position
  • Assists with the development and training of service personnel and completes performance reviews of service staff
  • May participate in Service EDUCATE Training programs required for the development of skills and knowledge
  • Operates and maintains vehicles, tools and equipment required to perform job responsibilities
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Maintains knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

  • 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
  • Experience with off road, construction, lawn, or heavy equipment
  • Experience operating vehicles, tools, and equipment for diagnostic purposes
  • Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred
  • Experience leading and working cooperatively in a team environment
  • Experience communicating effectively
  • Experience analyzing and interpreting internal reports
  • Must have an adequate toolset to perform job responsibilities
  • High School Diploma, GED, or equivalent experience required

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