posted
on Monday, March 23, 2020
in
Dealer News
Our Parts, Service and Sales Departments continue to be open for business. However, due to current COVID-19 concerns we are temporarily suspending public access to the interior of our facilities. The following information is intended to help you understand more about how we can continue to support you during the coming weeks in light of the most current circumstances
Parts
Please call us before you arrive or while you are at one of our locations and we will assist you to identify the parts you need and then provide curbside service for delivery of the parts. While at your local GreenMark store we will be glad to place the parts outside or bring them to your car. We also encourage you to take advantage of online ordering via our Portal and make use of our network of parts drops available at no cost to you. Click here for direct access: http://www.greenmarkequipment.com/portal/
Service
Our service departments are busy preparing equipment for spring as well. Our normal pick up and delivery services are in operation. We ask however that you keep a safe distance from our drivers when they are on site at your home or place of business. Please call in advance if you are picking up a piece of equipment that has been repaired so that we can confirm your payment and have it ready when you get here. If you would like to drop off an item for repair, please call during regular business hours and we will be glad to take essential information and get the equipment worked into our schedule.
Our team of AG technicians will continue to make service calls for essential services needed on agricultural and commercial equipment. Call your local service manager to schedule a time that is convenient for you. For your safety and that of our technicians, we respectfully request that you avoid being present while they work on your equipment.
On the service tab of our website you can also submit a Service Request form and a service department representative will contact you promptly. Click here for direct access: http://www.greenmarkequipment.com/service/request-service/
Sales
Our sales department is also ready to serve you but will not be available on site at our stores. If you call your nearest location, we will gladly forward you to the cell phone of a representative who will be able to assist your remotely. Ag sales staff can be reached directly via cell phone. Our website also contains a variety of tools that can be used to get information about the products we carry. Search equipment from our site, click the Request A Quote link and we’ll return a call or email promptly.
